Refund policy
Last Updated: September 21, 2025
At ARTIEN, we take pride in the quality and craftsmanship of our products. Please review our Return & Refund Policy carefully before placing your order.
Final Sale Policy
All products are final sale and non-refundable. Please be sure to select the correct size, color, and shipping details before completing your purchase. Once an order has a tracking number generated, we are unable to make changes.
Damaged or Defective Items
If your order arrives with pre-existing damages or manufacturing flaws, you may be eligible for a return. In these cases:
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A return label will be provided via email.
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Items must be shipped back in their original packaging.
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Once the returned product is received and inspected, please allow 1–3 business days for your refund to be processed.
Fraud Prevention
We take fraud prevention seriously. All orders flagged for possible fraud will be cancelled and refunded immediately.
Contact Us
If you have questions or concerns about your order, please message us at info@artienbrand.com.