Privacy policy

Last Updated: September 21, 2025

ARTIEN (“we,” “us,” “our”) operates this website and store, including all related features, content, products, tools, and services (collectively, the “Services”). We are powered by Shopify, which enables us to provide a secure and seamless shopping experience for you.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or interact with our Services, make a purchase, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to how your personal information is handled.

By using our Services, you agree to the practices described in this Privacy Policy. Please read it carefully.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified information. Depending on how you interact with ARTIEN, we may collect:

  • Contact details: name, billing and shipping addresses, phone number, email.

  • Financial details: credit/debit card numbers, payment information, transaction details.

  • Account information: username, password, preferences, settings.

  • Transaction history: items viewed, added to cart, purchased, exchanged, or returned.

  • Communications: any information you provide when contacting customer support.

  • Device and technical data: IP address, browser type, network connection, unique identifiers.

  • Usage data: how you interact with our site, such as browsing activity or purchase behavior.

How We Collect Information

We collect information:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies and similar technologies when you browse our site.

  • From service providers that help us operate, such as payment processors and shipping carriers.

  • From third-party partners if you interact with ARTIEN through other platforms.

How We Use Your Information

We may use your personal information to:

  1. Provide and improve our Services – process orders, manage your account, ship products, handle returns, and customize your shopping experience.

  2. Personalize and market – send promotions, advertising, and recommendations tailored to you (by email, SMS, or online ads).

  3. Protect security and prevent fraud – verify accounts, secure transactions, and investigate suspicious or malicious activity.

  4. Communicate with you – provide customer support, send service updates, and respond to inquiries.

  5. Comply with legal obligations – respond to valid legal requests, enforce our Terms, and resolve disputes.

How We Share Information

We may share your information in the following ways:

  • With Shopify (our hosting and ecommerce platform).

  • With service providers (such as payment processors, shipping companies, IT support, or marketing services).

  • With business and advertising partners to deliver personalized ads.

  • When directed by you, for example, using social media logins or integrations.

  • Within our corporate group or affiliates.

  • As required by law or in connection with business transfers (e.g., mergers, acquisitions).

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information about your interactions with ARTIEN and other merchants to provide, improve, and protect their services. Shopify may also use aggregated information for analytics and advertising support.

For details on how Shopify processes data, please review the Shopify Consumer Privacy Policy and Privacy Portal.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/Know – request a copy of the personal information we hold.

  • Delete – request deletion of your personal information.

  • Correct – request corrections to inaccurate or incomplete data.

  • Portability – request transfer of your information to another provider.

  • Opt out of targeted ads – limit data sharing for advertising purposes.

  • Manage communication preferences – unsubscribe from marketing emails at any time.

If you are in the UK or EEA, you may also:

  • Object or restrict processing of your data.

  • Withdraw consent at any time (without affecting prior lawful processing).

We may need to verify your identity before fulfilling requests. You may also designate an authorized agent to act on your behalf.

Security and Retention

We use reasonable technical and organizational measures to protect your data, but no system is 100% secure. We retain your personal information only as long as necessary for the purposes described in this Policy or as required by law.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect or sell personal information from individuals under the age of majority in your jurisdiction. If you believe we have collected information from a child, please contact us to request deletion.

International Transfers

Your information may be stored or processed outside your home country, including in the U.S. and Canada. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect your data.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated directly to you as required by law.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how ARTIEN handles your data, please message us at info@artienbrand.com